1. How long is the guarantee on LANZMFG products?
LANZMFG promises one-year guarantee from date of purchase.
2. What certificates do LANZMFG own?
LANZMFG owns ISO9001 quality system certification, ISO14001 environment system certification.
Our products by the national 3C certification, CQC certification, UL certification, Canada CSA certification, South Korea KC certification, Germany TUV certification, Germany CE SGS certification, Australian Certification,national patent certificate,import and export licence All products meet or exceed quality standards and quality control procedures conform to the strict requirements of the standards.
3. Where are LANZMFG products made?
Made in China. For detailed LANZMFG address, pls refer to our contact us page.
4. How can I purchase LANZMFG products?
There are some ways to get LANZMFG products. By sending mail to sales@lanzmfg.com, or by placing orders on Amazon: https://www.amazon.com/s?me=A1VGL8RU2AH0FE&marketplaceID=ATVPDKIKX0DER or by placing orders on alibaba: https://lanz.en.alibaba.com, by placing orders on aliexpress:https://www.aliexpress.com/store/311400
5. What payment methods can I use?
LANZMFG supports payment through PayPal、 Alipay、 credit card and wire transfer.
6. What’s the leading time of orders?
For regular products, our leading time is 2-3 working days at receipt of your payment. For customization products, leading time depends on our production line.
7. Where is the company headquartered?
LANZMFG is located in Hongqiao ,Yueqing, Zhejiang, China.
8. How do I contact customer service?
Please visit Contact Us where you’ll find a map of our location and relevant mail address and phone number.
9. I am interested in becoming a LANZMFG distributor. What should I do?
We are always looking for motivated distributor partners! If you are interested, we encourage you to contact us by mail sales@lanzmfg.com or complete a request form on this site with your contact information.
10.What is the first step in understanding a company’s product quality?
Learning about the company’s product line, including categories, features, and advantages.
11.Why is it important to master product quality standards?
To provide customers with detailed information about product quality.
12: How do you connect with potential customers?
By understanding their needs and requirements.
13.What should be emphasized when providing product information to customers?
Emphasize the value and suitability of the products.
14.What information needs to be confirmed when taking an order from a customer?
Product specification, quantity, and price.
15. Why is it essential to ensure the order matches production capacity and inventory?
To avoid issues related to overcommitment or shortages.
16.What is the role of the production team in the sales process?
Ensuring orders are delivered on time and maintaining product quality.
17.How should delays or problems in production be handled?
Promptly inform customers and work on solutions.
18. What steps are involved in preparing for product delivery?
Checking product quality, proper packaging, and preparing shipping documents.
19. Why is checking product quality before delivery crucial?
To ensure compliance with quality standards and order requirements.
20.How can customers track the status of their orders?
By providing a customer tracking number and logistics information.
21.What is the responsibility regarding the safe transportation of products?
Arranging safe transportation and delivery to customers.
22: How can customer questions and problems be addressed effectively?
By establishing an effective after-sales service team.
23.What is the role of the after-sales service team?
Handling product warranties, repairs, and returns.
24.Why is it important to regularly evaluate sales processes?
To identify opportunities for improvement.
25.How can customer feedback be utilized to improve products and services?
By collecting feedback and implementing necessary changes.
26. What products does your brand, LANZMFG, offer?
We offer IEC connectors, rocker switches, relay sockets, and power cords.
27. What are some of the certifications your products have?
Our products are certified with CCC, CE, TUV, KC, UL, ISO9001, ISO14001, REACH, and ROHS.
28. Where do you promote your products?
We promote our products on Alibaba and through exhibitions.